Refund & Return Policy
At ATP Group Services, we are committed to delivering premium products and EMS Training services in excellent condition. Please read our return and refund policy carefully before making a purchase or booking a service.
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1. Products
• Returns are accepted only if the product is defective or damaged.
• Defective cases include items that are leaking, expired, or not functioning as intended.
• You must contact us within 3 days of delivery with proof (photos/videos).
• Returned items must be unused and in their original packaging.
• Opened or used products cannot be returned.
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2. EMS Training Service (Subscriptions & Packages)
• All EMS Training subscriptions and session packages are non-refundable once purchased, except if the company grants approval at its sole discretion.
• If any session has been used, the cost of the used session(s) will be deducted from any approved refund.
• Refund requests must be made within 7 days of purchase. After this period, no refunds will be considered.
• Any approved refund will be subject to:
• Deduction of third-party payment gateway fees (including but not limited to Tabby, Tamara, or any other installment/payment provider), as well as card processing fees.
• Deduction of a 5% service/administrative fee.
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3. Refund Processing
• If approved, refunds will be issued to your original payment method within 21 working days, excluding any processing delays by your bank or payment provider.
• Once a refund has been processed, it is final, binding, and non-negotiable, and ATP Group Services will not be liable for any further claims regarding the same subscription or product.